Privacy Policy
ManGo Travels is committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data.
📋 Table of Contents
Welcome to ManGo Travels ("ManGo Travels", "we", "us", or "our"). We operate from Dhaka, Bangladesh and provide travel, immigration, Hajj & Umrah, and ticketing services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website at mangotravelbd.com, contact our office, or use any of our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy. Please read it carefully. If you do not agree with any part of this policy, please discontinue use of our services and contact us with any concerns.
Who We Are
ManGo Travels is a licensed travel agency, immigration consultancy, and Hajj & Umrah operator registered in Bangladesh. We are the data controller responsible for your personal information.
Address: House 1/1, Adel Plaza, Aarong Building, Level 6, Block A, Lalmatia, Mohammadpur, Dhaka-1207, Bangladesh
Email: info@mangotravelbd.com
Phone: +880 1707-078484
Website: www.mangotravelbd.com
Information We Collect
We collect different types of personal information depending on how you interact with us. This information is collected when you enquire about our services, book a package, apply for a visa, or use our website.
| Category | Information Collected | Why We Collect It |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, passport number, NID number | Visa applications, bookings, and government registrations |
| Contact Data | Mobile number, email address, home address, WhatsApp number | Service delivery, correspondence, and confirmations |
| Travel Data | Travel dates, destination, accommodation details, flight preferences | Booking and itinerary management |
| Financial Data | Bank account details (for refunds only), payment confirmation receipts | Processing payments and refunds |
| Health Data | Vaccination certificates, medical fitness documents | Hajj/Umrah visa compliance and airline requirements |
| Technical Data | IP address, browser type, device type, pages visited | Website analytics and performance improvement |
| Communication Data | Enquiry messages, emails, WhatsApp chats, call records | Customer service and consultation records |
How We Use Your Information
We use the personal information we collect for the following purposes only:
How We Share Your Information
ManGo Travels does not sell or trade your personal information. We share your data only when strictly necessary to deliver our services, as outlined below:
All third parties with whom we share your data are required to process it lawfully, securely, and only for the specific purpose for which it was shared.
Data Storage & Security
We take the security of your personal information seriously. Your data is stored securely on our password-protected internal systems and encrypted cloud services. Access to your personal data is restricted to authorised ManGo Travels staff only, on a need-to-know basis.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. General data retention periods are as follows:
Cookies & Website Tracking
Our website at mangotravelbd.com uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. A cookie is a small text file stored on your device when you visit a website.
We use the following types of cookies:
You can control or delete cookies through your browser settings at any time. Disabling cookies may affect the functionality of some parts of our website.
Your Rights
You have the following rights regarding your personal data held by ManGo Travels. To exercise any of these rights, please contact us at info@mangotravelbd.com or visit our office. We will respond to all valid requests within 30 days.
Right to Access
You can request a copy of all personal data we hold about you at any time.
Right to Rectification
You can ask us to correct any inaccurate or incomplete personal data we hold.
Right to Erasure
You can request deletion of your personal data, subject to legal retention requirements.
Right to Object
You can object to us processing your data for marketing or profiling purposes.
Right to Portability
You can request a portable copy of your data to transfer to another service provider.
Right to Restriction
You can ask us to restrict how we use your data while a dispute is being resolved.
Third-Party Links
Our website may contain links to third-party websites, government portals (such as IRCC Canada, UK Visas and Immigration, ImmiAccount Australia), airline booking systems, and social media platforms. These external sites have their own privacy policies, and ManGo Travels is not responsible for their privacy practices or content.
We encourage you to review the privacy policy of any third-party website you visit through links on our site. Our Privacy Policy applies only to information collected by ManGo Travels directly through our website and services.
Children's Privacy
Our services are primarily designed for adults aged 18 and above. We do not knowingly collect personal data from children under 16 years of age without verifiable parental or guardian consent.
When travel or visa services involve minor children (under 18), all personal data relating to the child is collected from and managed in consultation with their parent or legal guardian. If you believe we have inadvertently collected data from a minor without proper consent, please contact us immediately and we will take steps to delete such information.
Changes to This Privacy Policy
ManGo Travels reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, or applicable laws. When we make significant changes, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to contact our Data Protection Officer at ManGo Travels:
📩 Privacy & Data Enquiries
Our team will respond to all privacy-related enquiries within 5 working days. For urgent matters, please call us directly.
Have Questions About Your Data? 🔒
Our team is happy to answer any questions about your privacy or the way we use your information. Reach out to us anytime.
